Thank you for shopping at haroonjaved.com.
We aim to provide high-quality kitchen products and a smooth shopping experience.
If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or defective product

  • You received the wrong item

  • The product differs from what was described on our website

To be eligible:

  • Request must be made within 7 days of delivery

  • Product must be unused, undamaged, and in its original packaging

  • All accessories, manuals, and tags must be included

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Used kitchen items

  • Cookware or dinnerware that shows signs of use

  • Appliances with broken seals

  • Clearance or final sale items

3. Return Process

To start a return:

  1. Contact us via email, WhatsApp, or the Contact Us page

  2. Provide your order number, product photos, and a brief description of the issue

  3. Our team will review and approve the return if it meets the policy requirements

  4. You will receive instructions for shipping or pickup (depends on your location)

4. Refund Method

Once we receive the returned item and verify its condition:

  • Refunds will be issued to the original payment method

  • Cash on Delivery (COD) orders will be refunded via bank transfer, wallet, or store credit

  • Refund processing time: 5–10 business days

Note: Shipping charges are generally non-refundable, unless you received a damaged or incorrect item.

5. Exchanges

If you prefer an exchange instead of a refund:

  • You can choose a replacement product of equal or greater value

  • Price difference (if any) must be paid by the customer

  • Exchange is subject to stock availability

6. Order Cancellation

You may cancel your order before it is shipped.
If the order has already been processed or dispatched, cancellation is not possible—but you may request a return once delivered.

7. Damaged or Defective Products

If your item arrives damaged:

  • Take clear photos/video of the packaging and product

  • Contact us within 48 hours of delivery

  • We will prioritize replacement or refund based on available stock

8. Contact Us

For any questions about returns, refunds, or exchanges: